Return Policy

It is the goal of MemoryArt.shop to provide the best service possible and provide the best products possible. We know that we are dealing in memories and these can be much more valuable in your eyes than a simple household good, or typical consumable item. We understand that things can go wrong. Even the most automated systems are designed by humans and mistakes will occur from time to time. We will make every effort to make the situation right, or help you find the best possible solution to any issue related to a purchase from MemoryArt.shop

Refund Policy

For best support, we ask that you video your unboxing if at all possible.

We only take responsibility for any and all problems after confirmation that the issue was a product of a mistake on the end of ShopMemoryArt.com or any of our manufacturing partners. Video evidence is the best way to identify errors and show that the item(s) is/are not damaged after you received them.

Non-Personalized Items

If you wish to return a “stock”, non-personalized item, you must contact us within three business days of the receipt of your item(s) as shown on your order information.

Personalized Items

We do NOT accept returns, issue refunds, or exchange personalized items.

It is the buyer’s responsibility to ensure all spellings, color choices, and other personalization items are correct at the time of purchase. In some cases, corrections can be made after the sale if we are contacted in the first 24 hours after the sale. No guarantee is made that we can stop the production process if you contact us after the sale, but we will always do our best to make your order right

If misspellings or other obvious artwork errors are made on our part, we reserve the right to request the item to be shipped back to us. In the event we do make a serious artwork mistake, we will work with you to either: offer a new corrected item to replace the one in error, offer an equivalent store credit, or simply offer a refund.

Refunds

Refunds will be sent back to the original funding source of your transaction. Refunds typically are issued within 5 business days of approval.

Replacements

If it is determined that a replacement is needed due to an error on our part, we will make arrangements with you in a timely manner to correct the error and get a new item into production. Replacements may be slower to ship than some original orders to avoid the need to charge for any additional shipping.

Cancellations

Orders are considered “in-progress” and cannot be cancelled after payment is initially made. If you contact us as soon as possible, we will investigate immediately to see if a stop can still be placed on your order. This strictly depends on a variety of factors including, but not limited to: how and when we process your order, when customization work has been done, if final artwork has been sent to production yet, and other factors.

We will do everything in our best effort to take care of any issues if we are contacted immediately.

Warranty

We offer a 90-day warranty on our products. As many of our products can be damaged by simple environmental issues that we cannot control, we cannot offer a warranty beyond this point. Please check this policy again if you have any issues as individual items may, in the future, offer extended warranties.

Feel free to contact us with any questions here, on the website, or on our Facebook or Instagram pages

PTM Goods d.b.a. Memory Art
PO BOX 294
Danforth, IL  60930